Policies & Information

Confidentiality

Everything discussed during coaching sessions will be treated confidentially.

There are, however, certain circumstances where confidentiality may need to be broken, including:

• Concerns regarding your safety or the safety of another person.
• Safeguarding concerns.
• Legal obligations.
• Serious risk of harm.

Where possible, these conversations will always be discussed openly and sensitively.

Coaching and Therapy

Coaching is not therapy, counselling or clinical intervention.

Coaching focuses on understanding patterns, developing awareness and supporting meaningful behavioural change.

Where appropriate, I may encourage you to seek additional support through your GP, NHS services, counselling or private therapy.

Seeking additional support is a sign of strength, not failure.

Online Sessions

Coaching sessions take place online via Zoom or Microsoft Teams.

Sessions are approximately 60 minutes in length.

Clients are encouraged to check their camera, microphone and internet connection before their session begins.

Camera Use

Coaching sessions are expected to take place with cameras switched on.

This supports connection, communication and helps create a more meaningful coaching experience for both coach and client.

Clients are encouraged to check their camera, microphone and internet connection before their session begins.

If there are exceptional circumstances, these can be discussed beforehand.

Recording Sessions

Coaching sessions must not be recorded by either party.

This supports confidentiality, privacy and helps create a safe environment where conversations can take place openly and honestly.

Faith, Culture and Identity

Your faith, culture, identity, values and lived experiences are welcomed and respected within the coaching space.

Coaching should feel inclusive, respectful and psychologically safe.

Intellectual Property

The Internal Authority Framework™ and associated coaching materials have been developed through my personal and professional experience.

These materials remain the intellectual property of Arjmund Butt.

Coaching resources, exercises, written materials and framework content must not be reproduced, distributed or used for commercial purposes without prior written permission.

Cooling-Off Period

Coaching packages include a 14-day cooling-off period provided coaching sessions have not commenced.

Once coaching has begun, refunds are not ordinarily available.

Cancellations and Rescheduling

I understand that circumstances can sometimes change.

Where possible, at least 48 hours' notice is requested for cancellations or rescheduling.

Late cancellations may result in the session being forfeited.

Safeguarding and Wellbeing

Your wellbeing remains the priority throughout coaching.

If concerns arise regarding your safety or wellbeing, these will be discussed openly and sensitively.

Additional support or safeguarding services may be recommended where appropriate.